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GO Transit launches its 15-minute service guarantee

GO train riders can now get a credit if their train arrival is delayed by 15 minutes or more.

The new 15-minute service guarantee, which came into effect on Nov. 15, aims to improve GO Transit costumer service. Under the guarantee, riders will get a credit based on the fare paid.

For PRESTO card users, credits for late trips can be claimed online, at ticket kiosks or by speaking with a GO Transit customer service representative within seven days.

Single-rider ticket, day and group pass holders must claim credit vouchers from GO Transit costumer service representatives within 24 hours.

“When commuters take the GO train, they want peace of mind that their train is going to get to where they need to be – on time,” said Bob Chiarelli, Ontario’s Minister of Transportation. “GO Transit’s new 15-minute service guarantee demonstrates how committed we are to getting riders to their destinations on time. Improving public transit encourages more people to leave their cars at home, reducing traffic congestion and keeping our air clean.”

For more information on GO Transit’s 15-minute guarantee, visit www.gotransit.ca.

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