Professional Standards Branch will enhance police service delivery

News Nov 22, 2006 Flamborough Review

The Hamilton Police Service was on the move last week, as it officially opened its Professional Standards Branch (PSB) office at 140 King St. E. in downtown Hamilton (beside Ramada Plaza hotel).

Previously situated at Central Police Station, the PSB's new, centrally located and accessible location will allow for a more open process in filing and investigating public complaints, said HPS Chief Brian Mullan.

"By moving the Branch off-site, the Service is providing the public a more open and less intimidating opportunity to file complaints," he noted. "This new, independent location will allow us to better enhance our service delivery and provide greater accessibility as well as a more neutral atmosphere for reporting complaints."

The mandate of the Professional Standards Branch is to investigate public complaints made against members of the Hamilton Police Service and to conduct internal investigations on other issues that come to the attention of the police. All complaints are investigated thoroughly and impartially with a goal to ensure the satisfaction of all parties.

"If you feel that you have a complaint about the conduct of a police officer or about the services or policy of Hamilton Police, you can come here and file a formal complaint", said Staff Sgt. Jack Coruzzi, PSB. "It is only by bringing your concerns to our attention that we can effectively address them."

The Professional Standards Branch office is open Monday to Friday from 8 a.m. - 4 p.m.

Community members may still attend any Police station in Hamilton to file a complaint. Information on filing a public complaint can be found on line at the Hamilton Police Service website, www.hamiltonpolice.on.ca.

Professional Standards Branch will enhance police service delivery

News Nov 22, 2006 Flamborough Review

The Hamilton Police Service was on the move last week, as it officially opened its Professional Standards Branch (PSB) office at 140 King St. E. in downtown Hamilton (beside Ramada Plaza hotel).

Previously situated at Central Police Station, the PSB's new, centrally located and accessible location will allow for a more open process in filing and investigating public complaints, said HPS Chief Brian Mullan.

"By moving the Branch off-site, the Service is providing the public a more open and less intimidating opportunity to file complaints," he noted. "This new, independent location will allow us to better enhance our service delivery and provide greater accessibility as well as a more neutral atmosphere for reporting complaints."

The mandate of the Professional Standards Branch is to investigate public complaints made against members of the Hamilton Police Service and to conduct internal investigations on other issues that come to the attention of the police. All complaints are investigated thoroughly and impartially with a goal to ensure the satisfaction of all parties.

"If you feel that you have a complaint about the conduct of a police officer or about the services or policy of Hamilton Police, you can come here and file a formal complaint", said Staff Sgt. Jack Coruzzi, PSB. "It is only by bringing your concerns to our attention that we can effectively address them."

The Professional Standards Branch office is open Monday to Friday from 8 a.m. - 4 p.m.

Community members may still attend any Police station in Hamilton to file a complaint. Information on filing a public complaint can be found on line at the Hamilton Police Service website, www.hamiltonpolice.on.ca.

Professional Standards Branch will enhance police service delivery

News Nov 22, 2006 Flamborough Review

The Hamilton Police Service was on the move last week, as it officially opened its Professional Standards Branch (PSB) office at 140 King St. E. in downtown Hamilton (beside Ramada Plaza hotel).

Previously situated at Central Police Station, the PSB's new, centrally located and accessible location will allow for a more open process in filing and investigating public complaints, said HPS Chief Brian Mullan.

"By moving the Branch off-site, the Service is providing the public a more open and less intimidating opportunity to file complaints," he noted. "This new, independent location will allow us to better enhance our service delivery and provide greater accessibility as well as a more neutral atmosphere for reporting complaints."

The mandate of the Professional Standards Branch is to investigate public complaints made against members of the Hamilton Police Service and to conduct internal investigations on other issues that come to the attention of the police. All complaints are investigated thoroughly and impartially with a goal to ensure the satisfaction of all parties.

"If you feel that you have a complaint about the conduct of a police officer or about the services or policy of Hamilton Police, you can come here and file a formal complaint", said Staff Sgt. Jack Coruzzi, PSB. "It is only by bringing your concerns to our attention that we can effectively address them."

The Professional Standards Branch office is open Monday to Friday from 8 a.m. - 4 p.m.

Community members may still attend any Police station in Hamilton to file a complaint. Information on filing a public complaint can be found on line at the Hamilton Police Service website, www.hamiltonpolice.on.ca.